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Purchasing Policy

Applicable laws

The use of the website and orders placed through it are subject to the laws and jurisdiction of the courts of the province of Quebec, as well as the applicable laws of Canada. The user is required to comply with these laws..

Customer service

Your satisfaction is our priority. Our customer service team will be happy to answer your questions and comments. You can reach us by email at

Content accuracy

We strive to update the information presented on this site, but it is possible that some errors may have escaped our notice.
We reserve the right to update the content of the site, including prices and availability of items, or to correct errors or inaccuracies at any time, without notice.
All specified sizes are approximate. The colors of the products for sale on the website are represented as accurately as possible. However, we make no guarantee that the color displayed on the screen will reflect the actual color of the product..

Price

  • Tous nos prix sont affichés en dollars canadiens (CAD) et sont sujets à changement sans préavis.
  • The prices listed on our site do not include shipping, handling, or applicable taxes, which will be added at the time of order completion..

Order errors

If you believe that an error occurred while placing your order, please notify us immediately atinfo@ultrapro.caby describing the error in detail.

Comments

You can post comments and reviews related to the content of the site. You are fully responsible for the comments published and you agree to indemnify the merchant against any damages that may arise from them.
It is prohibited to publish defamatory, obscene, threatening, illegal statements, or those that infringe on the intellectual property or privacy of others. We reserve the right to remove or modify any comment, without obligation to provide justification.By posting a comment, you grant Les Produits Ultrapro a worldwide, royalty-free, perpetual, and irrevocable license to use this content, including the right to reproduce, modify, publish, or distribute it..

Return and refund

  • Vous disposez de 14 jours ouvrables pour retourner un article.
  • The products must be returned in their original condition, unused, in their original packaging, and accompanied by proof of purchase.
  • Produits ouverts ou utilisés : aucun retour ni remboursement ne sera accepté.
  • Tous les retours sont soumis à des frais de remise en stock de 20 %.
  • The shipping costs related to the return are the responsibility of the customer.

Product replacement

If your order was damaged during shipping, you can request a replacement by writing to us atinfo@ultrapro.cawith a description and a photo of the damaged product. A follow-up will be conducted within 2 business days.

Cancellation

If you change your mind and your order has not yet been shipped, please contact us quickly by email atinfo@ultrapro.caor by phone, providing your order number and your contact information.

Copyright

The logos, brand names, product names, and collections, trademarks and service marks, as well as all the photos on this site, belong to Les Produits Ultrapro.
It is prohibited to use or reproduce them without the explicit permission of the holder. The business name "Les Produits Ultrapro," its logo, its domain names, its registered trademarks, as well as the graphic and textual content of the site belong to Les Produits Ultrapro. Any reproduction or use is prohibited without prior written authorization..